It is so important to research and consider options carefully when looking into a home care agency to assist your loved one. Some agencies may not provide adequate screening or training of their caregivers. Also, finding a compatible caregiver for a client is crucial and should be a priority to the home care agencies you consider. Here are 15 questions to ask when contacting home care agencies. 1. How do you recruit caregivers, and what are your hiring requirements? In-home caregiver jobs have different requirements. Most highly regarded home care agencies require CNA or HHA certifications. Visiting Angels Newton/Canton, for example, hires CNAs and HHAs with experience in caregiving, and the caregivers typically have a strong employment history in caring for seniors. 2. What types of screening and background checks are performed on caregivers before you hire them? You want to ensure that the agency has checked the caregivers’ background through legitimate records and databases, not through an unverifiable source. 3. Is your agency bonded and insured, and does your agency meet all state and local requirements? Visiting Angels Newton/Canton is bonded and insured. It not only meets Massachusetts state requirements but is also an award-winning home care agency. Visiting Angels Newton/Canton has won the Best Home Care Provider and Best of Home Care Employer awards from Home Care Pulse, an independent satisfaction and quality assurance company, for the past six years. 4. What kind of health-related training, if any, do your in-home caregivers have? It’s essential to ensure that the caregiver or home health aide you choose is appropriately trained for your needs. For example, Visiting Angels Newton/Canton provides an orientation class for new caregivers, Visiting Angels University, an online educational program, and a partner program with a local community college. Caregivers are taught how to assist clients with transfers through Hoyer lifts and gait belts, provide comfort to seniors with dementia, and other crucial skills to help ensure clients are treated with the respect and dignity they deserve. 5. Does your agency provide specialized and continuing education for caregivers? A good agency will have caregivers trained to handle specific needs, such as dementia care, through specialized education. Some agencies may have advanced training programs available, such as Visiting Angels’ Palliative Care Training. 6. How are your training programs developed? Reputable agencies like Visiting Angels often provide training that has been developed with nationally recognized experts, such as their Dementia Care Professionals of America (DCPA), which is an Alzheimer’s Foundation of America-sponsored formal training and qualification program for caregivers. 7. What competencies will the caregiver have (e.g., lifting and transfers, homemaking skills, personal care skills including bathing, dressing, toileting, behavioral management training, cognitive support)? Not every situation will require a caregiver with all of these skills, but it is important to know what a caregiver can do. Be sure to share your loved one’s requirements and ask the agencies you are contacting if they have caregivers available with the skillsets needed to provide the appropriate support to them. 8. How do you assess what the caregiver is capable of doing? Not every caregiver is a match for every client’s needs. A good agency will conduct an initial assessment to determine the client’s requirements and evaluate each caregiver’s skills, strengths, and personality to provide a good match. 9. What is your policy on providing a substitute caregiver if a regular caregiver cannot provide the contracted services? Emergencies happen, but you need to know that your care needs will still be met. Visiting Angels Newton/Canton and other quality agencies have policies to ensure that clients are not left without a caregiver. 10. If there is dissatisfaction with a particular caregiver, can they be replaced “without cause”? Home care is very personal, and sometimes the right match between caregiver and client doesn’t happen right away. An agency like Visiting Angels Newton/Canton will work with you to find a different caregiver to make sure your loved one is cared for, and you have peace of mind. 11. Does the agency provide a supervisor to evaluate the quality of home care regularly? How frequently? Does supervision occur over the telephone, through progress reports, or in person at the older adult’s home? A combination of monitoring, such as telephone and in-home visits, is recommended to ensure the best level of care. Visiting Angels Newton/Canton assigns a case manager to each client and their family. The case manager supports the client and their family every step of the way. The office and on-call staff are also available to assist and support clients and their families twenty-four hours a day, seven days a week. 12. How long has the home care agency been in business? A national franchise should have a high level of agencies with a long track record — at Visiting Angels, 60% of all franchises have been in business five or more years, which is more than 10% higher than the national average. Visiting Angels Newton/Canton has been in business for over seventeen years. 13. How does the agency stay abreast of new techniques and research in home care? Franchise agencies usually have a strong network of ongoing skills training to draw on. Still, every agency should participate in local network and education opportunities to ensure they are providing the most current care modalities. The Visiting Angels Newton/Canton staff and owners participate in ongoing training and franchise conferences regularly. 14. What hours can the caregivers work? When are they available? You need to be able to schedule help when you need it, and a good agency will work to provide care. Visiting Angels Newton/Canton offers hourly care, 24-hour home care and live-in services, temporary or long-term care, weekend and holiday care, as well as respite for family caregivers. 15. Can we meet the caregiver before the person starts work? Meeting and approving the proposed caregiver before hiring helps to reassure you and prepare your loved one. Caregivers and clients build a special bond and feel like part of the family if there is a good match. Starting up home care for a senior loved one can be daunting. Too often, families don’t know what questions to ask, so they choose an agency that may not be the right fit. It’s so important to ask questions and be confident that the agency you choose can stand by you when you need them. We hope these questions will help you feel more confident in your choices. If you’re interested in more information about how in-home care can help your senior loved ones in Newton, MA, and surrounding communities, contact Visiting Angels Newton/Canton at 617–795–2727. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA is an award-winning home care agency providing high-caliber home care services for seniors and people with disabilities for over seventeen years. Countless families have benefited from our home care assistance, senior companion support, respite for family caregivers, 24-hour and live-in home care, dementia, and Alzheimer’s care, transitional aid, and home health care services in Dedham, Needham, Natick, Wellesley, Stoughton, Brookline, Canton, Watertown, Jamaica Plain, Newton, Norwood, Roslindale, Upper Back Bay, Westwood, and neighboring communities. The non-medical assistance provided by Visiting Angels Newton/Canton home care can make a significant impact on your loved one’s happiness and quality of life. If you are interested in more information about how in-home care can help your senior loved ones, contact us today at 617–795–2727 to schedule a free in-home consultation.
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Finding the right home care provider for your spouse, parent, or grandparent can be difficult. Thanks to our Select Your Caregiver® program, Visiting Angels® makes it easy for care recipients and their families to find a compatible home care provider. We’ve been matching clients with qualified, skilled, and compassionate caregivers for more than two decades. We know what it takes to find the right fit, and we understand how important and impactful your choice of caregiver will be. If you’re currently looking for a home care provider and you’re unsure what to look for in a caregiver, don’t worry. By focusing on the following three qualities, you will quickly narrow down the list of potential caregivers. 1. Caregiving Skills & Experience Home care is a wide-ranging industry, encompassing many different types of care services. On one end of the spectrum is companion care, which provides aging and disabled individuals with a helping hand for necessary, day-to-day activities. On the other end, are various types of specialized care for individuals with physical and cognitive disabilities. If your loved one only requires essential in-home living assistance — help running errands, making meals, doing laundry — a companion care provider will be suitable. Other types of care will require a caregiver with specialized skills and experience. This includes physical assistance, as well as specialized care services such as Alzheimer’s care and dementia care. Before meeting with in-home care agencies, it’s a good idea to draw up a list of tasks that your loved one will need from his or her caregiver. Consider researching caregiving activities online so that you don’t forget anything. This will also allow you to familiarize yourself with which types of caregivers provide which kinds of services. When meeting with potential in-home care agencies, it is helpful to review this list with them in detail. Ask them whether they provide each of the services your loved one will need. Also, check whether the caregivers are CNA or HHA-certified caregivers; they have training or experience providing these services to seniors. Finally, make sure that they are adequately licensed for whatever level of care your loved one requires. 2. Choose a Home Care Aide with PersonalityWhen hiring a home care provider, a caregiver’s personality can be as important as his or her professional skill set. On a basic level, this will ensure that your loved one trusts his or her caregiver. Without this trust, high-quality home care service can be unhelpful. On a deeper level, the right personality fit can be the difference between substandard care and the right caregiver. Your loved one will spend several hours a week with their caregiver, so it’s vital that a strong relationship is established. When personalities clash, home care visits are a chore for both parties. However, with the right fit, a caregiver can feel like a new member of the family. As you meet with caregivers, it’s crucial that you and your loved one get a feel for each caregiver as a person. Will your loved one feel comfortable receiving care from this individual? Will your loved one enjoy conversations or quiet time in this person’s presence? Will you and your family feel at ease with this caregiver looking after your loved one? Trust your instincts and make sure that you, your loved one, and your family are happy with the final decision. 3. Caregiver Availability & SchedulingThe third important factor when choosing a compatible home care provider is scheduling and availability. While some seniors only require a few hours of care every week, others require assistance on a full-time basis or even 24-hour care. The more intensive your loved one’s caregiving needs, the more challenging it can be to find a caregiver with suitable availability.
At the same time, many seniors are set in their day-to-day routines and preferences. It’s important that these routines are maintained or accommodated when scheduling home care visits. If your loved one enjoys sleeping in, early morning visits could be disruptive. If they enjoy afternoon walks, you’ll want to make sure that a caregiver is there to accompany them. While scheduling and availability are important in a home caregiver, sometimes it’s worth making the sacrifice for the right caregiver. If, for example, you’ve found a caregiver with the ideal skill set and personality, but your loved one would need to take their daily walk an hour later each day, a slight change in your loved one’s routine may be worth it to get the caregiver you feel is the right fit. Are you looking for qualified home care providers in your area? Contact us today for a free in-home consultation. Visiting Angels Newton/Canton has an outstanding team of caregivers who work tirelessly to provide quality care to our clients. Contact us at 617-795-2727 for a free in-home consultation! If you have a loved one who requires in-home care, you will want to determine which type of services they need. The two most common types are companion care and personal care. Companion care focuses on activities like errands, meal preparation, and light housekeeping. Personal care covers these tasks, but also includes activities that require physical assistance, such as dressing and bathing. Both types of services require different skills from home caregivers. However, the physical aspects of personal care can be quite skill-intensive. Also, individual care recipients often suffer from chronic health conditions or a form of disability, further highlighting the importance of having experienced caregivers. So if you’re looking for a personal caregiver to assist a loved one, here are the skills that matter most. Skills to Look for in Personal Care ProvidersPhysical Assistance
Personal care or private duty care is typically distinguished from companion care by tasks involving physical assistance. These include things like dressing and grooming, bathing and toileting, mobility assistance, or helping an individual from one position to another. Any time that a caregiver provides physical assistance, they need to ensure the client’s safety and comfort: This requires more skill than many people realize. So if you’re hiring personal care services, it’s crucial that you find a home care provider who can keep your loved one safe and comfortable. Cleanliness & Hygiene Many individuals who receive personal care are at increased risk of bacterial or viral infections. If an infection occurs, many of them are also at increased risk of hospitalization. Caregivers can help prevent infections in elderly adults by maintaining high standards of cleanliness and hygiene. They take care to frequently clean and sanitize their hands. They help clients maintain high standards of personal hygiene by assisting in their bathing, dressing, and laundry needs. Personal care is only one part of preventing infections among care recipients. However, it’s vital that you choose a home care aide who understands the role of cleanliness and hygiene. Knowledge & Awareness If you speak with professional caregivers or care administrators, they’ll tell you how necessary experience is to care providers. One area where this knowledge proves useful is client monitoring. As caregivers tend to their clients, they monitor for changes in behavior, cognition, coordination, strength, emotional wellness, and other areas. This way, they can detect signs of decline early and alert the client or the client’s family, and case manager promptly. Caregivers may also keep care logs upon the client’s family’s request. Many of these changes are subtle or gradual, so they go unnoticed without a caregiver present. However, with a knowledgeable and observant personal care provider, they’re less likely to go undetected. Well-informed caregivers also know how to respond in unusual and urgent situations. Many caregivers have the fundamental skills for day-to-day caregiving, but when the unexpected happens, you want an experienced and educated professional. Communication & Compassion The best caregivers have excellent interpersonal skills, and personal care providers are no exception. Think about some of the activities that personal care entails. Few people feel comfortable dressing, bathing, or going to the bathroom with the assistance of another person. It takes an extraordinary level of respect, understanding, and care to put clients at ease during these activities. The best personal care providers possess these qualities in spades. Skilled caregivers are also capable communicators, both with their clients and their clients’ families. Caregivers who communicate poorly will often leave clients confused about why specific care tasks are being performed or feeling like their wishes and preferences aren’t being considered. Proper caregiver-client communication can resolve these issues, improving quality of care. It’s also important that caregivers communicate with family members of their clients. Without adequate communication, problems can go unreported, important care tasks can go unperformed (or get performed twice), and trust between care providers and family members might erode. Active communication will ensure that everyone is on the same page and working toward the same goals. Visiting Angels Newton/Canton has an outstanding team of caregivers who work tirelessly to provide quality care to our clients. Contact us at 617-795-2727 for a free in-home consultation! Many seniors require assistance with personal care for their comfort, safety, and overall quality of life. Families often struggle with when to hire a personal caregiver even as the need for skilled caregiving grows. There are a few different reasons for this. Professional caregiving can be costly, so families sometimes have apprehension about affordability. Others don’t fully understand the distinction between personal care and companion care. Also, some elderly adults may resist hiring a personal caregiver. Typically, this stems from feelings of unease or embarrassment about what this type of care entails. However, personal care is essential for any senior who wishes to age in place and maintain quality of life. Because of this, it’s vital to understand this type of caregiving and when it becomes a necessity. UNSURE WHETHER TO HIRE PERSONAL CARE SERVICES FOR AN ELDERLY LOVED ONE? THE FOLLOWING GUIDE SHOULD HELP. When Does Personal Care Become Necessary?Generally speaking, there are two different types of home care services. First, there’s companion care, which covers basic caregiving needs, such as help preparing meals, light housekeeping, and running errands. Next, there’s personal care or private duty care, including more intensive caregiving tasks, including assistance with activities of daily living such as dressing, grooming, and bathing. Usually, personal care becomes necessary when seniors can no longer safely perform these tasks by themselves. However, personal caregiving may also be required in other situations, such as lack of mobility, an increased risk of falling, or a chronic physical health condition (such as arthritis, diabetes, or COPD). Based on the above, the need for personal caregiving may seem cut and dry. However, that’s rarely the case. Age-related physical difficulties don’t come about all at once. Instead, they develop gradually over time. That makes it easy to miss signs that advanced care may be necessary. The best way to catch these warning signs is to become familiar with them. Below, we’ve collected five key factors that indicate it may be time to hire a personal or private duty care service. Signs Your Loved One Needs Private Duty CareAdvice from Health Care Professionals. If a doctor or nurse believes that your loved one cannot safely live at home without professional senior home care, they may recommend that you hire personal or private duty care. Difficulty with Activities of Daily Living. Has your loved one admitted that they struggle with necessary personal activities, like dressing or bathing? You may wish to talk with them about whether they might benefit from personal caregiving. Fear for Personal Safety and Health. As their physical health declines, many seniors start to fear for their safety and well-being. A professional caregiver can reduce risks of injury and illness, keeping your loved one safe, and dispelling unwanted fears. Unexplained Injuries or Self-Neglect. Many elderly adults become embarrassed when they are no longer able to care for themselves. In these cases, they’re unlikely to admit the need for care. However, family members can often spot signs of decline, including unexplained cuts, scrapes, and bruises, or signs of self-neglect. Noticeable Loss of Mobility or Strength. At a certain point, the age-related physical decline becomes evident. When your loved one struggles to move from point A to point B regularly or doesn’t have the strength to perform everyday tasks, it’s time to start thinking about in-home care services. Next Steps: In-Home Consultations & Hiring Home CaregiversEven if you’re unsure whether or not your loved one requires skilled caregiving, we strongly recommend speaking with local home care providers. A consultation comes with zero risks, and if you hire a care service earlier rather than later, you raise the chances of your loved having the ability to age in place safely.
If you live in the Greater Boston area, please contact Visiting Angels Newton/Canton to learn more about personal and private duty care services. We offer free consultations conducted in the comfort of your loved one’s home. During your consultation, we’ll discuss your loved one’s care needs, recommend a basic framework for services, and work with you to develop a care plan and schedule that fits your budget and your loved one’s lifestyle. Every client is carefully matched with a compatible caregiver, and through Select Your Caregiver®, you can be confident your loved one will get a caregiver who is the right fit for their needs and personality. Choosing the right home care provider is a difficult decision, and you want the best for your loved one. Our experienced and compassionate home caregivers have served countless seniors and disabled adults in Greater Boston with dignity and respect for over 14 years. As a result of our exemplary home care service, Visiting Angels Newton/Canton has won the Best of Home Care Leader in Excellence Award; the Best of Home Care Provider of Choice Award; and the Best of Home Care Employer of Choice Award from the national client satisfaction survey firm Home Care Pulse five years in a row. We have accreditation by Home Care Alliance of Massachusetts and have been awarded Boston Globe Top Places to Work. Call Visiting Angels Newton/Canton at 617-795-2727 today to learn more about personal care and book a free in-home consultation with us. |
AuthorVisiting Angels Newton/Canton is an award-winning in-home care agency that provides high quality home care to seniors and disabled adults in Greater Boston, MA. Archives
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