It is so important to research and consider options carefully when looking into a home care agency to assist your loved one. Some agencies may not provide adequate screening or training of their caregivers. Also, finding a compatible caregiver for a client is crucial and should be a priority to the home care agencies you consider. Here are 15 questions to ask when contacting home care agencies. 1. How do you recruit caregivers, and what are your hiring requirements? In-home caregiver jobs have different requirements. Most highly regarded home care agencies require CNA or HHA certifications. Visiting Angels Newton/Canton, for example, hires CNAs and HHAs with experience in caregiving, and the caregivers typically have a strong employment history in caring for seniors. 2. What types of screening and background checks are performed on caregivers before you hire them? You want to ensure that the agency has checked the caregivers’ background through legitimate records and databases, not through an unverifiable source. 3. Is your agency bonded and insured, and does your agency meet all state and local requirements? Visiting Angels Newton/Canton is bonded and insured. It not only meets Massachusetts state requirements but is also an award-winning home care agency. Visiting Angels Newton/Canton has won the Best Home Care Provider and Best of Home Care Employer awards from Home Care Pulse, an independent satisfaction and quality assurance company, for the past six years. 4. What kind of health-related training, if any, do your in-home caregivers have? It’s essential to ensure that the caregiver or home health aide you choose is appropriately trained for your needs. For example, Visiting Angels Newton/Canton provides an orientation class for new caregivers, Visiting Angels University, an online educational program, and a partner program with a local community college. Caregivers are taught how to assist clients with transfers through Hoyer lifts and gait belts, provide comfort to seniors with dementia, and other crucial skills to help ensure clients are treated with the respect and dignity they deserve. 5. Does your agency provide specialized and continuing education for caregivers? A good agency will have caregivers trained to handle specific needs, such as dementia care, through specialized education. Some agencies may have advanced training programs available, such as Visiting Angels’ Palliative Care Training. 6. How are your training programs developed? Reputable agencies like Visiting Angels often provide training that has been developed with nationally recognized experts, such as their Dementia Care Professionals of America (DCPA), which is an Alzheimer’s Foundation of America-sponsored formal training and qualification program for caregivers. 7. What competencies will the caregiver have (e.g., lifting and transfers, homemaking skills, personal care skills including bathing, dressing, toileting, behavioral management training, cognitive support)? Not every situation will require a caregiver with all of these skills, but it is important to know what a caregiver can do. Be sure to share your loved one’s requirements and ask the agencies you are contacting if they have caregivers available with the skillsets needed to provide the appropriate support to them. 8. How do you assess what the caregiver is capable of doing? Not every caregiver is a match for every client’s needs. A good agency will conduct an initial assessment to determine the client’s requirements and evaluate each caregiver’s skills, strengths, and personality to provide a good match. 9. What is your policy on providing a substitute caregiver if a regular caregiver cannot provide the contracted services? Emergencies happen, but you need to know that your care needs will still be met. Visiting Angels Newton/Canton and other quality agencies have policies to ensure that clients are not left without a caregiver. 10. If there is dissatisfaction with a particular caregiver, can they be replaced “without cause”? Home care is very personal, and sometimes the right match between caregiver and client doesn’t happen right away. An agency like Visiting Angels Newton/Canton will work with you to find a different caregiver to make sure your loved one is cared for, and you have peace of mind. 11. Does the agency provide a supervisor to evaluate the quality of home care regularly? How frequently? Does supervision occur over the telephone, through progress reports, or in person at the older adult’s home? A combination of monitoring, such as telephone and in-home visits, is recommended to ensure the best level of care. Visiting Angels Newton/Canton assigns a case manager to each client and their family. The case manager supports the client and their family every step of the way. The office and on-call staff are also available to assist and support clients and their families twenty-four hours a day, seven days a week. 12. How long has the home care agency been in business? A national franchise should have a high level of agencies with a long track record — at Visiting Angels, 60% of all franchises have been in business five or more years, which is more than 10% higher than the national average. Visiting Angels Newton/Canton has been in business for over seventeen years. 13. How does the agency stay abreast of new techniques and research in home care? Franchise agencies usually have a strong network of ongoing skills training to draw on. Still, every agency should participate in local network and education opportunities to ensure they are providing the most current care modalities. The Visiting Angels Newton/Canton staff and owners participate in ongoing training and franchise conferences regularly. 14. What hours can the caregivers work? When are they available? You need to be able to schedule help when you need it, and a good agency will work to provide care. Visiting Angels Newton/Canton offers hourly care, 24-hour home care and live-in services, temporary or long-term care, weekend and holiday care, as well as respite for family caregivers. 15. Can we meet the caregiver before the person starts work? Meeting and approving the proposed caregiver before hiring helps to reassure you and prepare your loved one. Caregivers and clients build a special bond and feel like part of the family if there is a good match. Starting up home care for a senior loved one can be daunting. Too often, families don’t know what questions to ask, so they choose an agency that may not be the right fit. It’s so important to ask questions and be confident that the agency you choose can stand by you when you need them. We hope these questions will help you feel more confident in your choices. If you’re interested in more information about how in-home care can help your senior loved ones in Newton, MA, and surrounding communities, contact Visiting Angels Newton/Canton at 617–795–2727. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA is an award-winning home care agency providing high-caliber home care services for seniors and people with disabilities for over seventeen years. Countless families have benefited from our home care assistance, senior companion support, respite for family caregivers, 24-hour and live-in home care, dementia, and Alzheimer’s care, transitional aid, and home health care services in Dedham, Needham, Natick, Wellesley, Stoughton, Brookline, Canton, Watertown, Jamaica Plain, Newton, Norwood, Roslindale, Upper Back Bay, Westwood, and neighboring communities. The non-medical assistance provided by Visiting Angels Newton/Canton home care can make a significant impact on your loved one’s happiness and quality of life. If you are interested in more information about how in-home care can help your senior loved ones, contact us today at 617–795–2727 to schedule a free in-home consultation.
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The Coronavirus is presenting a serious worldwide public health threat, and older adults and people with chronic health conditions are at a higher risk of becoming seriously ill from the virus. The coronavirus pandemic has caused family caregivers to feel more anxious about their senior loved ones’ health and safety — especially when some senior adults are rejecting changes to their behaviors to protect against contracting COVID-19. However, there are ways family caregivers can protect elderly loved ones and help them understand why coronavirus is a cause for concern. Get the Facts About COVID-19 And the ElderlyBefore talking to your older loved ones about COVID-19, you should arm yourself with facts and information from reliable sources, such as the Centers for Disease Control and Prevention or state and local health departments. Providing them with information from a healthcare provider or community organization is an effective way to boost credibility. You should also correct any misinformation that may be driving their inaccurate beliefs or behavior. Understand Seniors’ Position About COVID-19To help your elderly loved ones realize the seriousness of COVID-19, you need to uncover the reasons behind their behavior — and the best way to do this is by asking questions. You might start by asking them what they have heard about COVID-19, what they think about the pandemic, and what they have done to prepare. What you learn might surprise you. For example, a senior who is coping with cognitive decline may not understand or remember information they hear about COVID-19 and forget to follow essential safety precautions. Older adults may incorrectly believe the virus won’t affect them because they are in good health, aren’t THAT old, have “survived worse,” or never get sick. Some older adults may not understand how their refusal to follow public health guidance could contribute to the spread of the virus — or, they could simply be reluctant to take orders from the government or their loved ones. It’s also vital for family caregivers to remember a senior’s reason for failing to take COVID-19 seriously could be related to other factors, such as fear of isolation, concern over changing routines, or anxiety over an uncertain situation. Whatever the cause, learning more about the reasons behind your loved one’s stubbornness can help you develop the best persuasion strategy. Make Your CaseWhen making your case, it’s critical to use the right tone and approach. Pressuring, badgering, or talking down to your elderly loved ones could make it less likely they will listen to your advice. Make sure you let them know you aren’t trying to upset them and are only concerned about their health and safety. Make sure you address their specific concerns as much as possible. For example, if your loved ones are concerned about losing touch with family members, you could help them develop a plan to keep in touch and provide them with creative ways to communicate during social distancing. If they are concerned about missing their favorite activities, you could help them research safe alternatives or find new ways to stay active during the coronavirus pandemic. If they have concerns about being able to take care of themselves or obtain supplies during lockdowns, you could arrange for qualified home care workers to provide essential services during the coronavirus if they need help with daily activities. You could also mention the steps that you, or someone your loved ones know and respect, have taken to prepare or comply with public health guidelines. Be Open to Two-Way CommunicationNo matter how your older loved ones respond, it is essential that you avoid harming your relationship. Simply let them know you will be available to help them and answer any future questions they may have. Part of protecting your older loved ones during the COVID-19 pandemic means doing your best to help them understand the seriousness of the situation and teaching them how to keep themselves — and others — safe. If you’re interested in more information about how in-home care services can help your elderly loved ones, contact Visiting Angels Newton/Canton today. About Visiting Angels Newton/Canton: Visiting Angels Newton/Canton MA is an award-winning local home care agency providing high caliber in-home living assistance to the elderly and people with disabilities. Countless families have benefited from our home Alzheimer’s care, dementia care, elderly companion care, respite support, transitional aid, and home care services in Stoughton, Canton, Westwood, Norwood, Brookline, Watertown, Needham, Dedham, Natick, Wellesley, Newton, Chestnut Hill, Roslindale, and nearby towns. While primarily personal in nature, the senior home care provided by Visiting Angels Newton/Canton can make a significant impact on your loved one’s happiness and quality of life. Contact us today for a free in-home consultation! We are staying Diligent
As the confirmed cases of COVID-19 continues to rise in our area, we are monitoring the situation and the advice from public health authorities. Visiting Angels Newton/Canton remains committed to our responsibility as your senior home care provider during this time. We recognize that our Visiting Angels home caregivers allow seniors to age safely and comfortably in their own homes, wherever that may be, and that some of our clients cannot get through the day or night without a home care aide. We want to assure you that we are communicating to our caregivers to follow best practices, including hand-washing, and staying home if they are feeling ill or have traveled to Level 3 CDC countries. At Visiting Angels Newton/Canton, our personal care program is vital to the safety and well-being of seniors. Unlike companion care, which covers less intensive caregiving needs, personal care provides seniors with assistance for daily living activities such as dressing, grooming, and bathing. Given the sensitive nature of these activities, personal care providers need special skill sets to perform these tasks. One particularly important quality—that is often overlooked is gentleness. And not just physical gentleness, but emotional gentleness, too. Physical Gentleness When you consider the activities personal care entails, physical gentleness seems like a given. After all, you don’t want to be rough when helping seniors in or out of the shower or when brushing their teeth. Gentleness may suddenly seem like a tall order. When you help a person into and out of the shower, it takes a great deal of physical effort, and your main priority is injury prevention, not comfort. Meanwhile, simple activities like tooth brushing can be tricky to get right. Even with the best intentions, home care aides may struggle to apply the right amount of pressure or use the proper brushing technique. A mistake in one direction can lead to oral health problems. An error in the other direction can inflict pain during brushing, especially to sensitive gums. Without training or experience, caregivers can fail to strike the right balance when performing personal care tasks. And seniors who receive assistance may be unwilling or unable to speak up, causing them to endure pain and discomfort quietly. That’s why it’s so crucial that personal home care providers perform their jobs well and gently. For example, they know how to safely transfer seniors into the tub or shower without causing discomfort or comb an elderly adult’s hair while navigating painful knots. In short, they know how to attend to their clients’ physical well-being without compromising physical comfort. Emotional GentlenessIn personal care, it’s not enough to be physically gentle. Caregivers must also exhibit emotional gentleness toward seniors who feel uncomfortable and sensitive when needing personal care, which makes sense when you consider many of the private acts personal caregivers provide. Few of us would feel comfortable dressing or bathing in someone else’s presence. These emotions are only compounded by the loss of independence that many individuals feel in these moments. Navigating these moments takes a great deal of emotional intelligence and compassion on the part of caregivers; it’s a critical part of the job. If a client receives care and feels embarrassed or powerless afterward, a caregiver has failed to impact their quality of life positively. Compassionate caregivers understand this and take an equally gentle approach to the emotional components of personal care. They talk clients through care when appropriate, they stay quiet when silence is needed, and they remain attentive to the emotional sensitivities of caregiving. They also take time to check in regularly with their care recipient asking questions and seeking feedback to ensure they are not overstepping any unforeseen boundaries. At Visiting Angels Newton/Canton, we are passionate about providing in-home living assistance that is gentle, both physically and emotionally. Our caregivers are chosen because they share this same passion. We take the time to get to know your loved one personally, to understand their needs, and to put them at ease. Dignified, compassionate, gentle home care is always our top priority. Contact us today to request a free personal care consultation! Our CaregiversVisiting Angels Newton/Canton has an outstanding team of Caregivers who work tirelessly to provide quality care to our Clients. Our Caregivers are CNA or HHA certified. They must provide three professional references and have professional experience in the home care field. We perform both the MA state criminal record check (CORI) and national background screening(s) on each potential employee. Caregivers must pass an extensive home care exam and are interviewed at length by two Case Managers. Our new Caregivers complete a full orientation training, which includes a specialized dementia care program About Visiting Angels Newton/Canton:Visiting Angels Newton/Canton MA is an award-winning local home care agency providing in-home care services to the elderly and people with disabilities. Countless families have benefited from our Alzheimer's home care, dementia care, companion care, senior care, respite support, transitional aid, and senior home care in Westwood, Norwood, Brookline, Watertown, Needham, Dedham, Canton, Stoughton, Natick, Wellesley, Newton, Chestnut Hill, Roslindale, and nearby towns. We are honored to have been awarded Top Places to Work by the Boston Globe for five years. We have also earned the Best of Home Care – Leader in Excellence, Trusted Provider, Best of Home Care Provider, and Best of Home Care Employer by Home Care Pulse. We are proudly accredited by The Home Care Alliance of Massachusetts. While non-medical in nature, the care provided by Visiting Angels Newton/Canton can make a significant impact on your loved one's happiness and quality of life. Call us at 617-795-2727 for information.
When hiring a caregiving service, many family caregivers remove themselves from the situation. They envision care as a two-part equation. Care recipient on one side - home care agency on the other. In truth, family caregivers are a crucial part of this equation. Caregiving is easier when family members and professional caregivers support one another. It allows you to split caregiving responsibilities effectively. It will enable you to focus on the care duties you’re most comfortable handling. Also, it helps you avoid caregiver burnout, which is common among family caregivers. Preventing caregiver burnout is equally crucial for your well-being. Caregiving improves or maintains quality of life for your loved one. However, that shouldn’t come at the cost of your self-care. Without support from professional caregivers, it is possible for your physical, mental, and emotional health to suffer. So when you are hiring home care services, it’s essential to keep your schedule, needs, and well-being in mind. Moreover, you’ll want to do the same for other family caregivers who provide care for your loved one. Coordinating with Home Care Agencies When you’re hiring a caregiving service, whether it is respite care, live-in care, dementia care, or other assistance, there are several areas where it helps to coordinate between family caregivers and home care professionals. Below are six areas where this can make a big difference in the quality of life for the care recipient and family caregivers.
Finding the Right Home Care Provider Choosing the right home care provider will make coordinating care between family caregivers and care professionals seamless. So, it’s crucial to keep this in mind during consultations with home care agencies. A comfortable rapport and feeling of confidence in your case manager are essential.
When you meet with home care agencies, you’ll want to focus primarily on your loved one’s needs and routines. However, you should find time to discuss your own needs as well as those of other family caregivers. Can care be scheduled in a way that makes your life more workable? Are there care tasks that you’d preferably have performed by a professional? Will you need respite visits to allow for self-care? At the same time, you’ll want to develop a good relationship with the agency and its home health aides. These are the people who you’ll be planning, coordinating, and working with throughout the duration of your loved one’s care. As such, it’s essential that you start with a foundation of comfort and trust. Visiting Angels Newton/Canton is an award-winning home care agency with an excellent track record with over fifteen years of experience in the home care industry. Our case managers and care providers understand the tremendous role family caregivers have in the care equation. Because of this, we go the extra mile to work with our clients’ family members to provide caregivers with the support they need. Our case managers and office staff make it a priority to communicate with you and your family about changes in schedules, medication needs, appointments, and the day-to-day needs of our clients and their family caregivers. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton senior home care agency provides quality in-home care services to seniors and people with disabilities. Countless families have benefited from our dementia home care, Alzheimer’s care, companion care, respite support, transitional aid, and elder home care services in Wellesley, Natick, Newton, Needham, Brookline, Chestnut Hill, Canton, Westwood, Dedham, Watertown, Stoughton, Roslindale, Norwood, and nearby towns. The services provided by Visiting Angels Newton/Canton will be sure to make a positive impact on your loved one’s happiness and quality of life. Call us today at 617-795-2727 for more information. Worrying about aging family members is the reality for many adult children, whether their loved ones live alone or with a spouse whose health or memory is failing; however, it’s especially hard when you live far away. You know Dad’s getting to an age where he cannot be entirely independent. What happens when you or your siblings are not around to drop in on him? With families more spread out than ever, long-distance caregiving has become the norm for many. The upside? Technology and other community-based services, tools, and resources make it possible to create a network of care for an elderly loved one in a different city or state. Here are some ways to care for your aging loved one when you don’t live locally. Use Video Chat to CommunicateIf you’re not doing it already, encourage your loved one to use video chat technology like Zoom, Skype or FaceTime to keep in touch. When you can’t drop by in person, plan a video call with your father — an excellent way to find out how he’s doing. Maybe Dad looks content and healthy but sounds sad on the phone because he misses you. On the other hand, he may sound cheery on the phone — trying to put your mind at ease — but when you see his face in real time, you see how your mother’s passing is wearing on him. As you check in more regularly this way, take notes and keep track of subtle hints he may need more help or signs that he is lonely and may need some friendly visitors. Make a Family & Friend Visit ScheduleSocial isolation is one of the biggest pitfalls of growing older at home. For many aging couples, even caregiving can result in isolation, despite not being alone. As your Mom cares for your father through a dementia diagnosis, both can suffer socially. She may start to feel internally isolated as the man she’s loved for decades starts changing. The relationship becomes less of a partnership and more of stewardship. It is also harder to stay connected to friends; seniors may receive fewer visitors while getting out into the community less frequently. Friendly visitors — relatives, good friends, neighbors or even volunteers from a local community organization – can provide the companionship a lonely loved one needs. Try to keep a calendar of who is coming and when so that visitors honor their commitments and do not randomly show up unannounced. Don’t have any cousins or relatives to call? Contact your parent’s local Area Agency on Aging to learn about organizations that provide these types of visits. Automate Bills & PillsThe advent of secure online banking, and prescription delivery services, means you don’t always have to sit at Mom’s desk to help renew her prescriptions or pay her bills. It may be helpful to get everything set up in person first when you are in town (maybe even visiting Mom’s local bank branch and pharmacy to touch base) but then automate as much as possible so you can manage it when you return home. It’s important not to gloss over this vital part of senior care. Our elderly loved ones – especially those facing declining mental faculties – can and will forget about things like medication and bills. Save your parent time and lots of money in charges by ensuring their obligations are automated. For prescriptions, consider professional help as prescription management will aid your loved one and possibly avoid costly hospital admission. Shop & Ship OnlineIf Dad needs an abundant supply of incontinence products and he has trouble getting to the grocery store, Amazon Prime and grocery delivery services through significant stores like Target, Instacart or Peapod can step in when you are not around. Some of these online shopping options offer discounts on repeat items, so if you know Dad needs adult diapers every two months, you may be able to save some money by setting up recurring orders. Foster Community Engagement OpportunitiesSet up Uber transportation or a city transit ride so Mom can go to the library or her favorite hairdresser once a month. Reach out to your parents’ community center, if possible, to find out what support services they might offer for older adults who don’t have family in the area. If your Dad still drives, research local volunteer opportunities that may help him get out of the house for a bit and stay socially connected. You may not imagine it a necessity, but know that your parent may not know how to become socially involved with others, despite feeling lonely. Aging can take a toll on our loved ones, and they may feel increasingly less motivated to leave the house. That’s when your encouragement is helpful. Add a Professional Caregiver to the TeamDistance does make things a little more complicated when your parents are aging as it is not always realistic for you to move closer to them or to uproot them and bring them to your home territory. There are ways to foster their independence and success at home. Once you’ve built a care network through the avenues described above, you may also want to consider a professional caregiver from a trusted home care provider. What can a professional caregiver do to help? There is a wide range of non-medical home care services available, from meal prep and laundry, to help with light housework, to medical appointment transportation and more — some partner with a professional caregiver solely for the companionship benefits. Moreover, you can still organize and coordinate this care, even if you don’t live locally. A professional home caregiver can be your eyes and ears on Dad, or the extra hands Mom needs around the house. To learn more, visit visitingangels.com/newton. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton senior home care agency provides quality in-home care services to seniors and people with disabilities. Countless families have benefited from our dementia home care, Alzheimer’s care, companion care, respite support, transitional aid, and elder home care services in Wellesley, Natick, Newton, Needham, Brookline, Chestnut Hill, Canton, Westwood, Dedham, Watertown, Stoughton, Roslindale, Norwood, and nearby towns. The services provided by Visiting Angels Newton/Canton will be sure to make a positive impact on your loved one’s happiness and quality of life. Call us today at 617-795-2727 for more information. |
AuthorVisiting Angels Newton/Canton is an award-winning in-home care agency that provides high quality home care to seniors and disabled adults in Greater Boston, MA. Archives
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