Finding the right professional caregiver for your senior loved one often takes time, adjustment, and patience. In the current caregiver crunch, when there are more HHA and CNA caregiver jobs than qualified caregivers, having a compatible and competent caregiver is valuable. But your loved one’s needs may change over time, perhaps due to memory loss, a stroke, or a new illness, and their current caregiver may not be suitable for the assistance needed. You may begin to consider requesting a new caregiver. Navigating a caregiver change requires honest communication between family members and your care manager and articulated expectations from family members. Here are a few things you should consider. Key Questions to Ask Before You Change CaregiversIf you are contemplating a caregiver change, first ask yourself if you have given the home caregiver enough time with your loved one. Take time to talk with your loved one’s professional caregiver and the home care services provider to share your concerns. They may be able to help navigate the issues. Also, be honest with each other and yourselves. A few fundamental questions to ask yourself and your loved one:
If you can’t resolve the issue with the caregiver and your home care agency. An experienced agency will work to see if they can provide another caregiver more suited to your needs. Before You Make a ChangeIf the current provider cannot meet your family’s needs or if your family isn’t comfortable staying with the agency, it is best to do your research before you make a switch. Some questions you should be prepared to answer:
Also, please keep in mind federal regulations require home health care agencies to be more responsive to their clients or risk losing Medicaid or Medicare funding. While it remains unknown when the changes will be fully implemented, it seems clear that new rules will continue to focus on the rights of the client and families. Going Forward with the ChangeYou and your loved one should never feel pressured to stay with a professional home health aide who does not meet your needs or an agency with which you remain uncomfortable.
If you and your loved one decide that changing home care agencies is the best option for everyone, be sure you have vetted a new home care provider before ending your agreement with your current provider. Here are the critical first steps to follow to help you:
Remember, too, to be patient as your loved one adjusts to a new professional caregiver. Sometimes, it just takes time. And sometimes, there’s a better fit. Either way, the critical thing to realize is that this is a problem that a superior home care agency like Visiting Angels can solve. Contact us today for a free in-home consultation. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA has been providing high-caliber in-home care services for seniors and people with disabilities for over eighteen years. Countless families have benefited from our at-home living assistance, companion care, respite support, live-in and 24/7 home care, dementia and Alzheimer’s care, transitional aid, and private duty care services in Natick, Wellesley, Dedham, Needham, Stoughton, Brookline, Canton, Watertown, Jamaica Plain, Newton, Norwood, Roslindale, Upper Back Bay, Westwood, and neighboring communities. As a result of our exemplary home care service, Visiting Angels Newton/Canton has won the Best of Home Care Leader in Excellence Award; the Best of Home Care Provider of Choice Award; and the Best of Home Care Employer of Choice Award from the national client satisfaction survey firm, Home Care Pulse, for six years. We have been honored to receive the Boston Globe’s Top Places to Work award for seven years and one of the ten best places to work in Massachusetts in 2021 based on diversity and inclusion. Our dedicated and well-trained caregivers love their CNA jobs and HHA jobs.
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It is so important to research and consider options carefully when looking into a home care agency to assist your loved one. Some agencies may not provide adequate screening or training of their caregivers. Also, finding a compatible caregiver for a client is crucial and should be a priority to the home care agencies you consider. Here are 15 questions to ask when contacting home care agencies. 1. How do you recruit caregivers, and what are your hiring requirements? In-home caregiver jobs have different requirements. Most highly regarded home care agencies require CNA or HHA certifications. Visiting Angels Newton/Canton, for example, hires CNAs and HHAs with experience in caregiving, and the caregivers typically have a strong employment history in caring for seniors. 2. What types of screening and background checks are performed on caregivers before you hire them? You want to ensure that the agency has checked the caregivers’ background through legitimate records and databases, not through an unverifiable source. 3. Is your agency bonded and insured, and does your agency meet all state and local requirements? Visiting Angels Newton/Canton is bonded and insured. It not only meets Massachusetts state requirements but is also an award-winning home care agency. Visiting Angels Newton/Canton has won the Best Home Care Provider and Best of Home Care Employer awards from Home Care Pulse, an independent satisfaction and quality assurance company, for the past six years. 4. What kind of health-related training, if any, do your in-home caregivers have? It’s essential to ensure that the caregiver or home health aide you choose is appropriately trained for your needs. For example, Visiting Angels Newton/Canton provides an orientation class for new caregivers, Visiting Angels University, an online educational program, and a partner program with a local community college. Caregivers are taught how to assist clients with transfers through Hoyer lifts and gait belts, provide comfort to seniors with dementia, and other crucial skills to help ensure clients are treated with the respect and dignity they deserve. 5. Does your agency provide specialized and continuing education for caregivers? A good agency will have caregivers trained to handle specific needs, such as dementia care, through specialized education. Some agencies may have advanced training programs available, such as Visiting Angels’ Palliative Care Training. 6. How are your training programs developed? Reputable agencies like Visiting Angels often provide training that has been developed with nationally recognized experts, such as their Dementia Care Professionals of America (DCPA), which is an Alzheimer’s Foundation of America-sponsored formal training and qualification program for caregivers. 7. What competencies will the caregiver have (e.g., lifting and transfers, homemaking skills, personal care skills including bathing, dressing, toileting, behavioral management training, cognitive support)? Not every situation will require a caregiver with all of these skills, but it is important to know what a caregiver can do. Be sure to share your loved one’s requirements and ask the agencies you are contacting if they have caregivers available with the skillsets needed to provide the appropriate support to them. 8. How do you assess what the caregiver is capable of doing? Not every caregiver is a match for every client’s needs. A good agency will conduct an initial assessment to determine the client’s requirements and evaluate each caregiver’s skills, strengths, and personality to provide a good match. 9. What is your policy on providing a substitute caregiver if a regular caregiver cannot provide the contracted services? Emergencies happen, but you need to know that your care needs will still be met. Visiting Angels Newton/Canton and other quality agencies have policies to ensure that clients are not left without a caregiver. 10. If there is dissatisfaction with a particular caregiver, can they be replaced “without cause”? Home care is very personal, and sometimes the right match between caregiver and client doesn’t happen right away. An agency like Visiting Angels Newton/Canton will work with you to find a different caregiver to make sure your loved one is cared for, and you have peace of mind. 11. Does the agency provide a supervisor to evaluate the quality of home care regularly? How frequently? Does supervision occur over the telephone, through progress reports, or in person at the older adult’s home? A combination of monitoring, such as telephone and in-home visits, is recommended to ensure the best level of care. Visiting Angels Newton/Canton assigns a case manager to each client and their family. The case manager supports the client and their family every step of the way. The office and on-call staff are also available to assist and support clients and their families twenty-four hours a day, seven days a week. 12. How long has the home care agency been in business? A national franchise should have a high level of agencies with a long track record — at Visiting Angels, 60% of all franchises have been in business five or more years, which is more than 10% higher than the national average. Visiting Angels Newton/Canton has been in business for over seventeen years. 13. How does the agency stay abreast of new techniques and research in home care? Franchise agencies usually have a strong network of ongoing skills training to draw on. Still, every agency should participate in local network and education opportunities to ensure they are providing the most current care modalities. The Visiting Angels Newton/Canton staff and owners participate in ongoing training and franchise conferences regularly. 14. What hours can the caregivers work? When are they available? You need to be able to schedule help when you need it, and a good agency will work to provide care. Visiting Angels Newton/Canton offers hourly care, 24-hour home care and live-in services, temporary or long-term care, weekend and holiday care, as well as respite for family caregivers. 15. Can we meet the caregiver before the person starts work? Meeting and approving the proposed caregiver before hiring helps to reassure you and prepare your loved one. Caregivers and clients build a special bond and feel like part of the family if there is a good match. Starting up home care for a senior loved one can be daunting. Too often, families don’t know what questions to ask, so they choose an agency that may not be the right fit. It’s so important to ask questions and be confident that the agency you choose can stand by you when you need them. We hope these questions will help you feel more confident in your choices. If you’re interested in more information about how in-home care can help your senior loved ones in Newton, MA, and surrounding communities, contact Visiting Angels Newton/Canton at 617–795–2727. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA is an award-winning home care agency providing high-caliber home care services for seniors and people with disabilities for over seventeen years. Countless families have benefited from our home care assistance, senior companion support, respite for family caregivers, 24-hour and live-in home care, dementia, and Alzheimer’s care, transitional aid, and home health care services in Dedham, Needham, Natick, Wellesley, Stoughton, Brookline, Canton, Watertown, Jamaica Plain, Newton, Norwood, Roslindale, Upper Back Bay, Westwood, and neighboring communities. The non-medical assistance provided by Visiting Angels Newton/Canton home care can make a significant impact on your loved one’s happiness and quality of life. If you are interested in more information about how in-home care can help your senior loved ones, contact us today at 617–795–2727 to schedule a free in-home consultation. The holiday season offers many long-awaited experiences, from spending time with family and friends to enjoying favorite holiday meals. However, if you provide eldercare for a loved one, you may wonder how the holidays will affect your typical routine, especially this year. Most of us experience some shake-up in our routines around the holidays, but these changes are often more acutely felt by seniors. We have outlined some tips below to help make caring for a senior living at home more comfortable on everyone involved during the holidays. Make a Senior Care Plan for the HolidaysBeing prepared for the holidays will make your job as a family caregiver easier to manage. It will also ensure your loved one stays comfortable and content through what is often a chaotic season. Here are just a few of the ways you can prepare:
One of the best ways to make your health and well-being a priority during this busy season is to get respite care service from a professional elder care provider. Being proactive about meeting your own self-care needs will make this time of year much more enjoyable and give you the energy required to provide the quality of care your loved one deserves. Visiting Angels Provides Safe, High-Quality Care the Elderly Deserve.Visiting Angels’ priority remains the health and safety of its caregivers and the clients they serve every day. As an award-winning home care agency in Greater Boston, Visiting Angels Newton/Canton follows and adheres to the latest health and safety guidelines issued by the U.S. Centers for Disease Control and Prevention (CDC). Despite the challenges associated with COVID-19, in-home caregivers fulfill Visiting Angels’ mission of partnering with families to provide essential at-home care for older adults.
Visiting Angels’ in-home caregivers continue to be homecare heroes on the frontlines, taking necessary steps to protect elderly loved ones and themselves by doing whatever it takes to prevent the spread of COVID-19. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA is an award-winning local home care agency providing high caliber in-home care services to the elderly and people with disabilities. Countless families have benefited from our in-home dementia care, Alzheimer's care, respite care, live-in and 24-hour care, companion care, transitional aid, and in-home care services in Brookline, as well as Boston neighborhoods including Canton, Dedham, Natick, Needham, Newton, Norwood, Stoughton, Watertown, Wellesley, Westwood, and neighboring communities. The essential personal care provided by Visiting Angels Newton/Canton, can make a significant impact on your loved one's happiness and quality of life. How Caregivers Can Help Seniors Prepare For the Holidays and the Fall/Winter Seasons Change11/19/2020 Professional home caregivers can help seniors enjoy holiday fun and create meaningful memories in a well-tended home. As you look forward to Thanksgiving, Jewish holidays, or other celebrations, you may contemplate how to involve your elderly loved one in the festivities. Professional home care can make a positive difference and alleviate those concerns. One year, Lisa helped Norma host family members for a Thanksgiving meal at Norma’s home. “Norma shared her recipes, and I had her guiding me in making them,” Lisa says. At the same time, she arranged for Norma to help where she could, with tasks like shopping and prepping ingredients. Having a home care helper allowed Norma to shop for and prepare food and enjoy the day surrounded by family without leaving her home. Professionals who perform home care services can help your loved one continue family holiday traditions by putting up festive decorations around the house and planning menus or special foods. To make gift-giving more manageable, a professional caregiver can assist with shopping, either in local stores or online sites and help with gift wrapping. Sending holiday cards or notes could be made possible for your loved one with the help of a home care professional. These caregiving professionals could work with your senior to purchase cards and stamps, address envelopes and mail the cards out. Caregivers can help seniors attend virtual holiday religious services or other online activities by assisting them with setting up and using their smartphones or computers. Even a seemingly small thing, like helping your mom or dad find a familiar and favorite holiday show on television, can make your loved one feel connected to special times of the year. Holiday preparations and customs can keep seniors engaged with friends and family, give them events to look forward to, ward off loneliness and lift them out of their daily routine. They can also cement relationships with their professional caregivers and spend time reminiscing together about holiday memories and traditions. Remote visits with extended family can also be a time to check on your loved one’s overall well-being. On the other hand, if you are a family caregiver, respite home care allows you to take time off during the holidays to take care of your own needs. Home Caregivers Help Seniors With Seasons ChangeOf course, not every day is a holiday. Even mundane matters can be more comfortable for your elderly loved one with the help of personal home care assistance from a professional caregiver. With the change of seasons, new maintenance tasks often pop up around the house and outdoors. If you arrange for landscaping, furnace inspection, leaf raking, window washing, or snow removal for your loved one’s home, a professional home care provider can ensure those services are performed regularly and thoroughly. Helping your senior schedule, managing and paying repairers and service providers is also a responsibility that professional home caregivers can take on. At this time of the year, professional companion-care for the elderly can help your senior sort clothes, putting warm weather clothing away in storage, and pulling out seasonal coats, hats, and gloves. Any clothing that no longer fits or isn’t needed can be taken to a charity. Having your loved one involved in some housekeeping tasks can help him, or her feel productive and needed. Lisa asks seniors in her care to help her with simple chores like drying dishes or dusting. “It keeps their hands busy,” she says. “It’s like occupational therapy, too.” Fall is an enjoyable time for private home care aides to help seniors in their care enjoy some time outdoors before winter arrives. A walk or ride in the neighborhood offers seniors a pleasant view of fall foliage and provides the opportunity for them to feel like an active part of their community. Home Caregivers Prepare Seniors For WinterShorter days can make all of us–regardless of age–feel like hibernating. A professional caregiver can keep an eye on your loved one’s behavior as the nights get longer, watching for mood changes and helping him or her remain as active and engaged as possible during the fall and winter months. If you’re concerned about an elderly loved one during this time of year, contact Visiting Angels Newton/Canton to find out if an in-home caregiver could help both you and your senior enjoy holidays and every day. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA is an award-winning local home care agency providing high caliber in-home care services to the elderly and people with disabilities. Countless families have benefited from our in-home Alzheimer’s care, dementia care, 24 hour and live-in care, companion care, senior care, respite care, transitional aid, and in-home care services in Watertown, Brookline, Stoughton, Canton, Dedham, Needham, Westwood, Norwood, Natick, Wellesley, Newton, Chestnut Hill, Roslindale, and nearby towns. The essential personal care provided by Visiting Angels Newton/Canton can make a significant impact on your loved one’s happiness and quality of life. We are Staying Diligent As the confirmed cases of COVID-19 continues to rise in our area, we are monitoring the situation and the advice from public health authorities. Visiting Angels Newton/Canton remains committed to our responsibility as your senior home care provider during this time. We recognize that our Visiting Angels home caregivers allow seniors to age safely and comfortably in their own homes, wherever that may be, and that some of our clients cannot get through the day or night without a home care aide. We want to assure you that our caregivers follow best practices, including hand-washing and staying home if they feel ill or have traveled. Our staff and caregivers are vigilant about wearing face coverings, gloves, and other protective gear when working with clients or in our home office.
Maintaining or enhancing one’s health and wellness shouldn’t stop at a predetermined age. It is universally beneficial to pursue a balanced mind and body by focusing on our physical well-being and happiness, fulfillment, and mental fortitude. It’s never too late for your loved one to begin the path to living their best and most fulfilled life. With the assistance of family, friends, and professional in-home caregivers, seniors can successfully pursue the following seven elements of senior wellness. Proper Diet A proper diet is fundamental to good health. Without the right levels of nutrients, seniors will have trouble maintaining cognitive and physical energy. Here are a few nutritional recommendations:
Sleep According to research, most healthy seniors need 7 to 8 hours of sleep each night to feel recharged the next morning. Older adults may awake earlier in the morning due to body rhythm changes called advanced sleep phase syndrome. However, this means older adults may need to go to bed earlier in the evening. Additionally, a range of physical conditions associated with aging can make it difficult for seniors to get enough sleep, causing sleep deprivation. Here are some tips to help seniors get a better night’s sleep:
Physical ActivityA lack of exercise quickly leads to many health problems in both body and mind. Seniors don’t have to break records at the gym to stay healthy and feel well. A moderate amount of physical activity each day will keep the body in good working order and lead to a clearer mind and a greater sense of fulfillment. Consider the following recommendations for senior activity:
Socialization Loneliness is a silent killer for the elderly and contributes to dementia, depression, obesity, Alzheimer’s disease, and many other mental and psychological conditions. Older adults must have social interactions with others regularly to maintain their emotional well-being. Community activities, games, and projects can foster a sense of interest, usefulness, and social bonding. Even a good conversation from time to time is a necessity. For seniors living at home alone, an in-home caregiver would provide companionship and support. Purpose After retirement and withdrawal from economic and political involvement, seniors may need to find something new to provide direction and purpose. Volunteer work and other activities that help others are excellent outlets for seniors to find self-purpose. A Visiting Angels caregiver could assist with transportation to and from such causes. SafetyFalling is one of the most significant safety risks for seniors. Making a senior’s home physically safe and secure to navigate is the first step toward wellness. Seniors also need protection from scammers who prey on the elderly. Family caregivers need to take precautions ahead of time to prevent senior loved ones from falling victim to telemarketing and online scams. A home health aide can supervise and ensure both physical and non-physical safety measures for seniors. Identity As seniors grow older, they naturally begin to reflect on their lives and achievements. Seniors want to pass along their knowledge and information to younger generations.
Family and friends can help foster their senior loved one’s sense of identity and accomplishment by encouraging them to tell stories, write down memories, and participate in society as a mentor and teacher. Seniors may often discount the scope of what they’ve achieved during their life, but recognizing and celebrating these achievements can be an important source of satisfaction and well-being. If you’re interested in more information about how in-home care can help your senior loved ones, contact Visiting Angels Newton/Canton today. |
AuthorVisiting Angels Newton/Canton is an award-winning in-home care agency that provides high quality home care to seniors and disabled adults in Greater Boston, MA. Archives
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