It is so important to research and consider options carefully when looking into a home care agency to assist your loved one. Some agencies may not provide adequate screening or training of their caregivers. Also, finding a compatible caregiver for a client is crucial and should be a priority to the home care agencies you consider. Here are 15 questions to ask when contacting home care agencies. 1. How do you recruit caregivers, and what are your hiring requirements? In-home caregiver jobs have different requirements. Most highly regarded home care agencies require CNA or HHA certifications. Visiting Angels Newton/Canton, for example, hires CNAs and HHAs with experience in caregiving, and the caregivers typically have a strong employment history in caring for seniors. 2. What types of screening and background checks are performed on caregivers before you hire them? You want to ensure that the agency has checked the caregivers’ background through legitimate records and databases, not through an unverifiable source. 3. Is your agency bonded and insured, and does your agency meet all state and local requirements? Visiting Angels Newton/Canton is bonded and insured. It not only meets Massachusetts state requirements but is also an award-winning home care agency. Visiting Angels Newton/Canton has won the Best Home Care Provider and Best of Home Care Employer awards from Home Care Pulse, an independent satisfaction and quality assurance company, for the past six years. 4. What kind of health-related training, if any, do your in-home caregivers have? It’s essential to ensure that the caregiver or home health aide you choose is appropriately trained for your needs. For example, Visiting Angels Newton/Canton provides an orientation class for new caregivers, Visiting Angels University, an online educational program, and a partner program with a local community college. Caregivers are taught how to assist clients with transfers through Hoyer lifts and gait belts, provide comfort to seniors with dementia, and other crucial skills to help ensure clients are treated with the respect and dignity they deserve. 5. Does your agency provide specialized and continuing education for caregivers? A good agency will have caregivers trained to handle specific needs, such as dementia care, through specialized education. Some agencies may have advanced training programs available, such as Visiting Angels’ Palliative Care Training. 6. How are your training programs developed? Reputable agencies like Visiting Angels often provide training that has been developed with nationally recognized experts, such as their Dementia Care Professionals of America (DCPA), which is an Alzheimer’s Foundation of America-sponsored formal training and qualification program for caregivers. 7. What competencies will the caregiver have (e.g., lifting and transfers, homemaking skills, personal care skills including bathing, dressing, toileting, behavioral management training, cognitive support)? Not every situation will require a caregiver with all of these skills, but it is important to know what a caregiver can do. Be sure to share your loved one’s requirements and ask the agencies you are contacting if they have caregivers available with the skillsets needed to provide the appropriate support to them. 8. How do you assess what the caregiver is capable of doing? Not every caregiver is a match for every client’s needs. A good agency will conduct an initial assessment to determine the client’s requirements and evaluate each caregiver’s skills, strengths, and personality to provide a good match. 9. What is your policy on providing a substitute caregiver if a regular caregiver cannot provide the contracted services? Emergencies happen, but you need to know that your care needs will still be met. Visiting Angels Newton/Canton and other quality agencies have policies to ensure that clients are not left without a caregiver. 10. If there is dissatisfaction with a particular caregiver, can they be replaced “without cause”? Home care is very personal, and sometimes the right match between caregiver and client doesn’t happen right away. An agency like Visiting Angels Newton/Canton will work with you to find a different caregiver to make sure your loved one is cared for, and you have peace of mind. 11. Does the agency provide a supervisor to evaluate the quality of home care regularly? How frequently? Does supervision occur over the telephone, through progress reports, or in person at the older adult’s home? A combination of monitoring, such as telephone and in-home visits, is recommended to ensure the best level of care. Visiting Angels Newton/Canton assigns a case manager to each client and their family. The case manager supports the client and their family every step of the way. The office and on-call staff are also available to assist and support clients and their families twenty-four hours a day, seven days a week. 12. How long has the home care agency been in business? A national franchise should have a high level of agencies with a long track record — at Visiting Angels, 60% of all franchises have been in business five or more years, which is more than 10% higher than the national average. Visiting Angels Newton/Canton has been in business for over seventeen years. 13. How does the agency stay abreast of new techniques and research in home care? Franchise agencies usually have a strong network of ongoing skills training to draw on. Still, every agency should participate in local network and education opportunities to ensure they are providing the most current care modalities. The Visiting Angels Newton/Canton staff and owners participate in ongoing training and franchise conferences regularly. 14. What hours can the caregivers work? When are they available? You need to be able to schedule help when you need it, and a good agency will work to provide care. Visiting Angels Newton/Canton offers hourly care, 24-hour home care and live-in services, temporary or long-term care, weekend and holiday care, as well as respite for family caregivers. 15. Can we meet the caregiver before the person starts work? Meeting and approving the proposed caregiver before hiring helps to reassure you and prepare your loved one. Caregivers and clients build a special bond and feel like part of the family if there is a good match. Starting up home care for a senior loved one can be daunting. Too often, families don’t know what questions to ask, so they choose an agency that may not be the right fit. It’s so important to ask questions and be confident that the agency you choose can stand by you when you need them. We hope these questions will help you feel more confident in your choices. If you’re interested in more information about how in-home care can help your senior loved ones in Newton, MA, and surrounding communities, contact Visiting Angels Newton/Canton at 617–795–2727. About Visiting Angels Newton/Canton Visiting Angels Newton/Canton MA is an award-winning home care agency providing high-caliber home care services for seniors and people with disabilities for over seventeen years. Countless families have benefited from our home care assistance, senior companion support, respite for family caregivers, 24-hour and live-in home care, dementia, and Alzheimer’s care, transitional aid, and home health care services in Dedham, Needham, Natick, Wellesley, Stoughton, Brookline, Canton, Watertown, Jamaica Plain, Newton, Norwood, Roslindale, Upper Back Bay, Westwood, and neighboring communities. The non-medical assistance provided by Visiting Angels Newton/Canton home care can make a significant impact on your loved one’s happiness and quality of life. If you are interested in more information about how in-home care can help your senior loved ones, contact us today at 617–795–2727 to schedule a free in-home consultation.
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The Centers for Disease Control and Prevention (CDC) is urging citizens to practice “social distancing” to slow the spread of COVID-19. To protect your senior loved ones from the coronavirus, the U.S. The CDC requests individuals keep at least a six-foot distance between people, avoiding crowds, canceling events, and staying away from sick people. Some states are even ordering residents to “shelter in place.” Although social distancing may reduce the risk elderly adults face from COVID-19, it can leave seniors vulnerable to social isolation. Feelings of loneliness and social isolation in seniors have been linked to depression, worsening physical health, and increased stress and cognitive changes. Conversely, seniors who are socially active receive many physical and emotional benefits. Although you may not be able to visit and spend quality time with your elderly loved ones, you can still stay in touch while protecting your loved one from COVID-19. There are plenty of creative ways for seniors to stay active and keep communicating while maintaining social distance, including: Phone and video callsCalling your elderly loved ones a few times a day can help reduce feelings of social isolation. Take time to share stories, tell jokes, solve riddles, play simple games, or read aloud with them. If possible, take advantage of video call apps like FaceTime or Skype and conference in multiple family members on the same call. Hearing loved one's voices and seeing their faces will help brighten your beloved senior’s day. Send lettersGive your elderly loved one a pleasant surprise by mailing letters. Let them know you are thinking of them and that they are dear to you. Remember not to limit yourself to just a written note. Receiving pressed flowers, burned CDs, printed photos, or even a grandchild’s art project can be a wonderful gift to open. Book and movie groupsPick a book or movie to read or watch, and then have a discussion about it over the phone or via video chat. Revisit a classic that both you and your loved one have enjoyed in the past or use this opportunity to try out a book or movie neither of you has read or seen before. Also, consider finding audiobooks or podcasts that you can both enjoy. Media is a great escape, and many seniors will relish the opportunity to exercise their minds by having an engaging conversation with their loved ones. Virtual group meetings, events, or classesIn recent weeks, many religious organizations, senior centers, exercise studios, and other businesses and community groups have converted to a virtual format. They are now hosting classes, events, and meetings using Google Hangouts, Zoom, FaceTime, YouTube, and other Internet-based platforms. Do some research and help your loved one connect virtually with his or her favorite activities or community groups — and consider participating together, if possible. In addition to providing some enrichment and entertainment, participating together will give you and your loved one something to discuss afterward. You may need to provide your loved one with verbal instructions over the phone to help them install software or apps, access websites, or get logged on. Although the technology may seem intimidating, it is essential to remind your loved one that keeping to regular routines as much as possible and having fun activities to look forward to will help to alleviate stress and promote a feeling of belonging despite not being able to participate in person. Have supplies deliveredWith many seniors staying home, running out of food or medications can be a real risk. Show your loved one that you are still thinking of them even if you are not able to be together right now by ordering groceries or meal deliveries to their home. Amazon Alexa and Constant CompanionVisiting Angels® offers Constant Companion, a proprietary system that uses Amazon Alexa to help seniors live a safe and independent life while staying connected to their communities. Constant Companion responds to voice-activated medical alerts and summons help ASAP. It does not require any wearable devices and can even be used to call or send voice messages to loved ones. Constant Companion also includes an optional video chat feature and can read audiobooks, play games, and give medication reminders to your loved one. Keeping seniors and other vulnerable populations safe through social distancing is vital as COVID-19 spreads. Although it can be tricky at times, there are plenty of ways to help older adults stay socially connected and not fall prey to feelings of loneliness and social isolation. Feel free to call Visiting Angels Newton/Canton at 617-795-2727 if you have any questions about caring for your senior loved one. About Visiting Angels Newton/Canton: Visiting Angels Newton/Canton MA is an award-winning local home care agency providing high caliber in-home care services to the elderly and people with disabilities. Countless families have benefited from our home Alzheimer's care, dementia care, companion care, senior care, respite support, transitional aid, and home care services in Westwood, Norwood, Brookline, Watertown, Needham, Dedham, Canton, Stoughton, Natick, Wellesley, Newton, Chestnut Hill, Roslindale, and nearby towns. While essential personal in nature, the care provided by Visiting Angels Newton/Canton can make a significant impact on your loved one's happiness and quality of life. Contact us today for a free in-home consultation! We are Staying Diligent As the confirmed cases of COVID-19 continues to rise in our area, we are monitoring the situation and the advice from public health authorities. Visiting Angels remain committed to our responsibility as your home care provider during this time. We recognize that our Visiting Angels caregivers allow seniors to age safely and comfortably in their own homes, wherever that may be, and that some of our clients cannot get through the day or night without a caregiver. We want to assure you that we are communicating to our caregivers to follow best practices, including hand-washing, and staying home if they are feeling ill or have traveled to Level 3 CDC countries. Living with Alzheimer’s can be a challenge for the entire family. Whether your family has professional Alzheimer’s care assistance or if you are caring for your loved one alone, it can seem as if each day is full of new challenges and developments. One of the things that makes Alzehimer’s care so challenging is that those living with the disease can have different needs at different times of the day. Late afternoon and early evening can be especially hard for those who experience Sundowner’s Syndrome. What is Sundowner’s Syndrome?It is a change in behavior, temperament, or personality that occurs in the late afternoon or early evening. This occurrence is also known as “sundown syndrome” or “sundowners” or “sundowning.” The experts at WebMD cite that 1 out of 5 people in need of Alzheimer’s care suffer from Sundowner’s Syndrome. Doctors do not know what causes the sundowning behavior. However, the part of the brain that tells you if you are awake or asleep typically breaks down in Alzheimer’s patients. Some scientists think these neurological changes affect the inner body clock. Sundowning can manifest in several ways. Your loved one may become:
People with Sundowner’s Syndrome may even yell or pace around the room, sometimes hearing or seeing things that are not there. They may also exhibit mood swings. These behaviors can become progressively worse and can range in duration from a short time to the entire night. Suggestions for Managing Sundowner’s SyndromeAs a family caregiver, you will need to demonstrate flexibility and empathy to help your loved one feel as peaceful as possible.
Finally, try to have patience. It may take a little time to figure out what combination of solutions works for your loved one. When it comes to Alzheimer’s and dementia care, everyone is different. If you need professional at-home living assistance, we are here to help. Together with your family, we will give your loved one all the respect and love they deserve with the finest in Alzheimer’s care. To request a free in-home consultation, and find out more about our caregiver services, call us today at 617-795-2727. About Visiting Angels Newton/Canton:Visiting Angels Newton/Canton MA is an award-winning local home care agency providing high caliber in-home care services to the elderly and people with disabilities. Countless families have benefited from our dementia and Alzheimer’s care, companion care, respite care, transitional aid, and elder home care services in Brookline, Watertown, Needham, Dedham, Canton, Stoughton, Natick, Wellesley, Newton, Chestnut Hill, Roslindale, Westwood, Norwood and nearby towns. While non-medical in nature, the care provided by Visiting Angels Newton/Canton can make a significant impact on your loved one's happiness and quality of life. If you find yourself or a loved one in need of in-home senior care services, don't hesitate to contact us!
* This article is for information purposes only and should not be considered an endorsement or recommendation for treatment of any kind. If you are concerned about your loved one's health, a diagnosis of dementia or Alzheimer’s, or about their progression after diagnosis, please contact their physician. Visiting Angels does not provide medical care and does not provide recommendations on the type of treatments available for dementia or Alzheimers, nor do we endorse any specific treatments. |
AuthorVisiting Angels Newton/Canton is an award-winning in-home care agency that provides high quality home care to seniors and disabled adults in Greater Boston, MA. Archives
July 2022
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